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• 20:51, 12 September 2024 Sky talk contribs created page Item talk:Q226602 (Created page with "{ "OpenAlex": { "display_name": "Customer Relationships, Behavior, and Loyalty", "description": "This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.", "keywords": [ "Customer S...")